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Frequently Asked Questions (FAQ's)

Security Privacy Statement Help

General/Website
I'm confused about how the website is set-up...login?
How does the order process work?
How does the shopping cart work?
Are credit card transactions on Etchmaster safe?
When are credit cards charged for an order?
Does Etchmaster charge sales tax?
Can people outside of the U.S. shop at Etchmaster?
What is the method of shipping?

Preferred Customer Program
I have signed up for your preferred customer program but I am not seeing any different prices. What do I do?
I read and followed the instructions in the question above. However, I am still nott seeing any lower prices on the special sale pages. What could be the problem?

Glass Etching Questions
On the first page of the site, you mention that you carry glass etching equipment, but I can't find it anywhere on the site. Where should I be looking?
Can I make any money at glass etching?



General/Website

I'm confused about how the website is set-up. On some pages, there is a login choice and others there is not. When I login, I get a welcome message on some pages, but not on others. It is almost like the site forgets who I am. What gives?
The product section of our site (where you can purchase etching products or sign up for a seminar) has two sections - the store pages and pages of general information about products or about the site. When you are in the store pages, you get the login choice, the welcome message after you login, and there are a few other differences. These do not show up when you are in the general information pages. You move seamlessly between these two sections as you browse through the site. Even when you login and then move back to an info page, the store remembers who you are, and displays your personal welcome as soon as you return to any store page.

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How does the order process work?

  1. When you see an item you would like enter the quantity and click on the "add to basket" button. This places the item in an electronic shopping basket. You can check to see what you have placed in your shopping basket at any time simply by clicking on the "Basket Contents" button at the top of the page.
  2. After you've finished shopping, select "checkout" at the top right of the page.
  3. Next, you are shown your order and asked to fill in your shipping and billing information. When you are finished click the "continue" button.
    NOTE: If you have logged in under the Preferred Customer program, this information will already be filled in for you, saving you time at checkout!
  4. The next page will show you the shipping and billing information you entered as well as the items you are ordering. You are also asked to select your method of shipping and payment type. Once you have finished click the "continue" button.
  5. The next page is the final page. Here you will verify that all information is correct and enter your credit card number. When you have finished click the "continue" Button
  6. Your order will then be processed (this may take a minute of so). When processing is finished you will be given your invoice/confirmation.
  7. If you would like to contact us concerning your order you can do so by replying to the confirmation e-mail or sending an e-mail to info@etchmaster.com

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How does the shopping cart work?
Once you have selected the "add to basket" button next to any product, that product is placed in an electronic shopping basket. You will be brought back to the product page you have just ordered from, and the "Quantity in Basket" line will show the quantity of that product you added to your basket. You can check the contents of your shopping basket at any time simply by clicking on the basket contents button at the top of the page. If there is a product you would like to remove from your shopping basket simply click the remove button next to the item.

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Are credit card transactions on Etchmaster safe?
Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Etchmasters' servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer and AOL's browser so that only Etchmaster can read a buyer's personal information.

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When are credit cards charged for an order?
Credit cards are charged at the time the order is placed. If there is any problem with the credit card that is used or the information was entered incorrectly you will be notified that we are unable to authorize payment. You can then either provide us with a new credit card number or make sure the information was entered correctly. If the credit card is still unable to be processed please contact your credit card company.

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Does Etchmaster charge sales tax?
State laws require a New Mexico-based business (such as Etchmaster) to collect sales tax on orders shipped to New Mexico addresses. In our case, the amount of sales tax collected is based on the tax rate for the City of Santa Fe, NM. We are currently not required to collect sales tax on orders shipped to residents of any other states.

Can people outside the United States order from Etchmaster?
Yes! We take orders from anywhere in the world.

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What is the method of shipping?
At Etchmaster®, orders are normally shipped via UPS or FedEx, depending on our customer's choice at the time of checkout.

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Preferred Customer Program

Question: I have signed up for your preferred customer program but I am not seeing any different prices. What do I do?

Answer: There are 3 possible causes for this:
1. You aren't logging in. You must log in, using your user name and password, for the lower pricing to show up. You will see the login choice at the top of the left nav bar, anytime you are in the store. When you are in generic information pages (html only pages) you will not see this option. (Remember, in this new store, you go seamlessly back and forth between info pages and store pages.) After you log in, the store remembers who you are even when you are in the info pages (though it doesn't display your personal Welcome in the info pages). When you go back into the store for information about a specific product or class of products, your welcome is still there.

2. You haven't waited the 24 to 48 hours for your new status to go into effect. We are looking into a way for the status to go into effect immediately, and may implement that in the future if it works. Until then, you will have to wait a day or two at the most for your new Preferred Customer status to be activated.

3. Not all products have different pricing. Since this is a new program, we have started with a few products. We will be adding products to this list as often as we can. REMEMBER that lower pricing is not the only reason to join the Preferred Customer program. We will be having special sales, introductory offers of new products and new classes, and other special announcements that you will receive by email.

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Question: I read and followed the instructions in the question above. However, I am still nott seeing any lower prices on the special sale pages. What could be the problem?


Answer: You know that you are indeed on the Preferred Customer list if you get the welcome message with your name. You should be seeing the discounted pricing when you login. Just make sure you are on a page with products that offer discounted pricing for Preferred Customers. (We are just setting this system up and many pages do not have different pricing.)


If you are still not seeing the lower prices for qualifying products after you login (the regular price appears with a line through it beside the lower price), there is one thing you should try.
The website knows who you are by the use of cookies. This is not a diabolical method of tracking your every move or of finding out everything about you, and it is completely transparent to us on the other end. It is simply the way the website keeps track of who you are. In fact, we just found out about this ourselves. If your internet settings do not allow cookies on your machine, the site will have trouble keeping track of you and may not function properly.
Most people do not want to enable cookies from all websites on their browser, but there is a way to do this selectively, on a per site basis. In Internet Explorer, just go to Tools (on the top menu bar), then Internet Options, then Privacy. Click on the Edit button in the lower part of the window, then type in "etchmaster.com" (you may have to type in "www.etchmaster.com" in the address box, then click on the Allow button. Click on OK till you get back to the regular screen. Then try logging into the site and you should see the lower prices.

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Glass Etching Questions

Question: On the first page of the site, you mention that you carry glass etching equipment, but I can't find it anywhere on the site. Where should I be looking?


Answer: We do carry a full line of glass etching equipment, but have not put it up on the website yet. We have offered it primarily to students in our classes for the past few years, but we will be adding it to the site soon. It will still be a few weeks yet before we can get it posted, so you should call and request our literature on the equipment that is available, along with pricing pages.

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Question: Can I make any money at glass etching? I am interested in supplementing my income for now and eventually going into my own business if I do well enough.


Answer: Glass etching is not a "get rich quick" scheme, but the answer is definitely "yes" because we have seen many of our students (and others) do very well financially etching glass as a business. However it is much more complicated to give a full answer, which is why we deal with this extensively in our Professional Glass Etching Seminar. There is high demand for etched glass products in all major fields where glass is used - in architectural glass, awards and corporate gifts, personalized gifts, signage, interior design, and glass art. Prices tend to be very good for the etcher as there is still not much competition in most areas of the country (or around the world). At the same time, equipment cost for glass etching is very low, considering how much per hour you can earn. But you do have to treat it as a business and learn to price and market your products effectively if you want to succeed.

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